as standard we use Royal Mail for all of our shipments, excluding the shipment of more fragile orders, such as framed pieces.
Fragile items will be sent using a courier for local orders or DPD CO2 neutral shipping for orders outside of London.
We will aim to dispatch your order within 2 working days, you will receive a notification via email once your order has been fulfilled
our packaging is 100% recyclable
first class signed & tracked service, delivery the next working day - including Saturdays (however, this can take up to 1-2 days)
EU & INTL
international signed & tracked service, aiming to deliver within 3-5 working days for EU shipments, and 5-7 for INTL
we hope you love your aeand products, however if you are unhappy and would like to return your item, please do so with 14 days of receiving your order.
customers are responsible for the cost of return shipping, items must be returned in their original state, please use the original packaging to avoid any damage of the items in transit, and we recommend using a tracked service.
we reserve the right to refuse a refund if the returned items does not meet the above guidelines
MADE TO ORDER
items which have been made to order are subject to a minimum 50% upfront payment, the order may not be canceled once it has been put into production. depending on the product being made, the minimum lead time is 3 weeks. upon receiving the finished product, should it not be to standard for any reason, it may be eligible for refund minus 25% for the cost of materials. the same terms and conditions of returns apply to made to order items as stated above, and the items must returned in the condition they were sent.